Live a unique experience immersing yourself in the warmth of the hot springs and incomparable landscapes that Tolantongo caves have for you, we take you to know the main cave with its majestic waterfall that is born from its center, the wonderful turquoise river with its medicinal waters, the suspension bridge and the pools to relax and take the dream photo.
Ideal for: Families, Couples, Adults, Children.Available: Monday, Mars and Wednesday (Reservation required 48 hours in advance) Duration: 12 hrs. Approx.Start time 6:00 hrs.Places included in the experience: All attractions of Grutas Tolantongo (Except Zip Line) Activities: Swim and enjoy the hot springs of Grutas Tolantongo INCLUDES -Pick up and Drof off in hotels located in Zona Rosa, Polanco, Condesa, Paseo de la Reforma and Zona Centro. (Certain Hotels apply.) In case of NOT APPLYING the pick up in Hotel it will be necessary to appear at Av. de la Republica #154 Col. Tabacalera behind the Barcelo Reforma hotel and in front of the old ISSSTE offices 15 min. before the Start Time. -Panoramic Transport-Traveler's insurance on board the unit -Access to the Tolantongo Caves-All Attractions of Grutas Tolantongo (Except Zip Line) -Guided hiking.-Travel coordinator.-Traveler insurance on board the unit.NOT INCLUDED-Bilingual guide -Food & Beverages-Additional activities-Transfer from Pozas to Rio Termal or Grotto -Tips to local guides and coordinators-Extra expenses-Other services not specifiedExtras: (subject to availability)-Box Lunch
To better enjoy the experience and take advantage of the time at the destination, WE SUGGEST YOU TAKE THE SWIMSUIT ALREADY UNDER YOUR CLOTHES, as well as travel only with the necessary luggage in a small suitcase, since the transfers are by van: tennis to walk along the path and the river, water shoes (no sandals), towel, jacket, swimsuit, aquatic camera or water case for cell phone and some extra money for purchases and food.TRAVEL RECOMMENDATIONS IN THE NEW NORMAL:• If you or your companions are vulnerable people (over 60 years of age, diabetes, hypertension or respiratory diseases) or young children, reschedule your trip to green light for your safety.• Bring several masks and 2 airtight bags (It is suggested to change them every 4 hours).• Bring tissues and alcohol gel and / or disinfectant towels.• Do not take companions who do not travel with you (avoid crowds).• Follow the directions of the travel coordinator and local guides.• If you experience any symptoms of COVID-19 disease, do not attend the trip and seek to be seen by a doctor.
The following policies are accepted by the reservation holder and their companions at the time of booking:A) CHANGES IN THE FACE OF THE NEW NORMAL:EXTRACT FROM HEALTH PROTECTION MEASURES:• 48 hours before the trip, it is essential that you fill out the QUESTIONNAIRE FOR IDENTIFICATION OF RISK FACTORS IN TRAVELERS, in order to ensure that you and your companions travel in perfect health. It is important that each traveler makes their PERSONAL REGISTRATION. https://docs.google.com/forms/d/e/1FAIpQLScn5hlYzEXcxfMVnV4XHJRhhf_aSlG6GEjmaf8hxor7LlQ2kw/viewform?usp=sf_link (copy and paste into a browser, if registered before is not considered).• Correct use of face masks throughout the trip (covering nose and mouth).• Inlet filter: Temperature taken on the forehead (Maximum 37.5 ° C) and application of 70% alcohol gel for hand disinfection.• Healthy distance at all times during the tours and on board the unit a capacity of 70% will be maintained.• We have specific protocols: ascents and descents, mobility in small spaces and during guided tours.• Use of alcohol gel and hand soap for free use.• Make sure you have settled your reservation 5 days before the trip. (If you pay by card, send the scanned signed Payment Authorization Letter and a copy of the cardholder's official identification on both sides.)• Prepare your voucher digitally and identify your boarding group and number of pre-assigned seats (non-modifiable).• Limitation of food consumption and use of toilets on board the unit (if applicable).(B) GENERAL POLICIES: WHEN BOOKING!1. Rates: Adults, children from 0 to 3 years old travel free sitting on parents' laps, children from 4 to 11 years old pay minor fare and children over 12 pay adult fare.2. We suggest you book with 72 hrs. in advance, as venues are subject to availability and rate change without notice.3. Your reservation is successfully confirmed once the payment has been made on our website. If the payment is not registered, your reservation expires and you will need to request availability again.4. The seats will be pre-assigned by purchase order and keeping some seats free randomly, the seats are not modifiable. You will also be assigned a boarding group. Check these on your voucher before your trip. 5. Being group trips, all our tours are subject to cover a minimum of reservations to be operated; so, in case the date of your trip does not cover the minimum required, we will contact you to offer you a new date or destination, by email, Whats App, telephone or any means of contact provided up to 48 hours before the trip.6. We recommend you, always be aware of your email or whatsapp, as we usually send indications to consider, recommendations and any other information that arises at the last minute.7. The traveler's insurance is valid only on board the unit, so if you require more coverage you can request additional insurance.8. Consider that some tours are on foot through cobblestone streets, dirt roads, etc. Always wear comfortable clothes and shoes! CANCELLATION, MODIFICATION AND REFUND POLICIES:Policies are accepted at the time of booking by contacting (55) 30510742 and the following penalties will be applied according to the date of request for modification, cancellation or refund:a) No charges notifying up to 48 hrs before the trip.b) With charge of 50% notifying 24 hrs. before the trip.c) With charge of 100% notifying 12 hrs. before the trip.LET'S GO ON A TRIP!1. Present a digitized image or PDF of your coupon or QR Code of your guaranteed reservation on your cell phone or any device and current official identification as it is a requirement to be able to board and settle your trip. 2. We suggest you arrive minutes before the time indicated on your voucher to the departure points and / or through the mentions of the coordinator in person or through the whatsapp group created by the travel coordinator, since by the itinerary and appointments established during the trip; As well as out of respect for all travelers, a maximum tolerance of 15 minutes will be maintained, under the responsibility of each traveler and with the limitations of safety, climate or transport that each place implies.3. Remember that YOUR SEATS AND BOARDING GROUP WILL BE RECONFIRMED AT THE TIME OF ROLL CALL WITH THE TRAVEL COORDINATOR, the seats are assigned in purchase order and are not modifiable under any circumstances. 4. Our itineraries may vary due to Agency operation, climate change, congestion and/or road closures, etc., without prior notice. But don't worry! We solve it, you just enjoy the trip.5. Remember that traveling always involves adventures, risks, climatic complications, mechanical or road mishaps, etc. So you should always follow the precautionary measures of the Agency or the site to visit and above all: Always keep the best #ActitudViajera!6. It is forbidden to consume alcoholic beverages or any substance harmful to health on board the unit.7. In the previous case and before any type of conduct that hinders the operation of the agency or puts at risk the health or safety of other travelers, it will be cause for denial of the service without any refund and where appropriate, will be referred to the authorities without any responsibility for the company, regardless of the point of visit or route where we are.8. For the safety of all, intermediate stops are not allowed, only the technical stops designated by the coordinator, previously announced.9. On travel involving attendance at an Event; We are only an intermediary, so in case of suspension, delay or cancellation by the organizers of the event, it is completely alien to Excellentravel, so no refund or benefit will be made because of it.10. Excellentravel is not responsible for belongings or objects forgotten in the unit, for lack of appointment at the last point of visit with return to CDMX, carelessness or forgetfulness. However, in case of recovering any object, an extra cost of $ 150 will be charged for the transfer of the place of the objects to the Excellentravel office, however, the above does not guarantee or hold us responsible for the partial or total recovery of your personal belongings. Always remember to check your seat and trunk of the unit to take all your belongings at the end of the trip!11. By booking to any destination, it is understood that you as the holder of the reservation and your travel companions, accept the policies expressed by Excellentravel in writing sent by email and / or said verbally. So we kindly ask you to notify all your friends and family of these policies at least one day before making the trip; in case of non-compliance with the established, they confirm to be responsible for their actions and the consequences that this entails, thus releasing Excellentravel from any responsibility.
•This Tour operates with a minimum of 5 pax • Special rate for groups (Check rates with your sales executive)• Please be ready in the lobby of your hotel 15 minutes before to avoid delays. • Prices Subject to Availability and Price Change Without Prior Notice*REMEMBER*That when booking on our site www.excellentravel.com your reservation is in Reserved Status NOT CONFIRMED since our portal only charges you 10% of the total tour and DOES NOT GUARANTEE the provision of our services or business partners until it is paid in full on the day of the experience.